Troubleshooting

Before contacting technical support, please do the following to see if it solves your problem.

Re-Download the Software

Install the latest version of Microsoft Active-Sync if you are not using Windows Vista- ActiveSync 4.5 is available here.

Soft Reset your Pocket PC or Smartphone - Once you have the latest version on hand and Active Sync installed, soft reset your device. To soft reset, press the soft reset button or temporarily remove the battery.

Remove "Suspect" Software - If your problem occurred after installing a new application, try removing the suspect program to see if this resolves your problem. If this is the case, please contact the developer of the culprit application.

Re-install the Application - Once you have followed the above steps, please try re-installing the software to see if your problem is resolved.

Further Help

If you are unable to find the solution to your problem, please contact us directly by using our online support form here.

Outside References